Rustic Pathways is a student travel organization which offers the world's finest experiential education, community service, foreign language, and adventure programs. Our destinations stretch from the white-sand beaches of Fiji to the rainforest canopies of Costa Rica, the high Himilayan mountains to the Great Barrier Reef, and many places in between. We provide superior quality travel and service in some of the most welcoming countries for students around the world.
Rustic Pathways demands professionalism and integrity across all of our operations, insists on quality in all aspects of our programs, and places the safety of our students above all other considerations. We enrich the lives of our students and our staff, benefit parts of the world we serve, and build cultural bridges that lead to greater global understanding and cooperation.
IAH - Unaccompanied Minor Coordinator (Summer 2018)
IAH Unaccompanied Minor Coordinator (Summer 2018) at Rustic Pathways
Rustic Pathways is a student travel organization which offers the world's finest experiential education, community service, foreign language, and adventure programs. Our destinations stretch from the white-sand beaches of Fiji to the rainforest canopies of Costa Rica to the Great Barrier Reef, and many places in between. We provide superior quality travel and service in some of the most welcoming countries for students around the world. Rustic Pathways demands professionalism and integrity across all of our operations, insists on quality in all aspects of our programs, and places strong emphasis on the safety and well-being of our students and staff. We empower students through innovative and responsible travel experiences to positively impact lives and communities around the world.
Unaccompanied Minor (UM) Coordinators work directly with our students 14 and younger who are flying alone on their domestic flights to and from one of our gateway airports – Houston George Bush Intercontinental Airport. This person eases the airport hustle and bustle as the unaccompanied minor students begin and end their Rustic Pathways programs. UM Coordinators must be able to coordinate, track, and account for every unaccompanied minor student in the airport. They must also keep track of flight information for the domestic and international flights our students travel on. UM Coordinators are usually the first people our families meet at the airport. They impact our families by calming fears and trepidations, getting students excited for the amazing opportunity ahead of them, and guiding everyone involved as students depart for their program and return to the US.
This is a seasonal, non-exempt position. Hours scheduled for this airport on Tuesdays and Wednesdays.
You will work with our Airport Coordinators and Flight Leaders at your assigned airport to accomplish the following:
Safely escort unaccompanied minor students through the airport from arrivals gates and departure gates.
Provide clear instructions and directions to our students about airport procedures including check-in, security checks, and departure and arrival gates.
Account for every unaccompanied minor student on the group flight that is departing and arriving that day.
Guide, protect, and support all students in your group.
Follow and implement all safety procedures and policies during interactions with students and potentially their parents.
Keep the Airport Coordinators, Flight Leaders and Rustic Pathways office staff updated on student well-being and flight information.
Respond calmly to issues as they arise.
Act as a role model and mentor for our students by embodying RP’s mission, vision, and values
Other duties as required and assigned.
Years of Experience: At least 2-3 years of relevant teaching, leadership, volunteer, youth counseling, and logistics planning experience. At least 2-3 years of experience in a customer service environment.
Must be at least 22 years of age or older by May 15, 2018
Must provide own transportation to/from work at one of our gateway airports - Houston George Bush Intercontinental Airport
Must live within 30 minutes from IAH for quick transportation and access to work each day.
Must be able to work beyond the normal schedule given to accommodate students who are delayed in the airport. This may require an overnight stay at a hotel.
Professional working proficiency in English required.
Experience in the following areas:
Personal experience in International travel (as student, leader, or for pleasure)
Relevant teaching, leadership, volunteer, or youth counseling experience.
Knowledge, Skills, and Abilities:
Excellent verbal and interpersonal communication skills.
Effective customer service capabilities.
Able to maintain excellence under pressure and ever-changing conditions.
Patient, enthusiastic, and solution-oriented.
Sound knowledge of domestic & international travel trends.
Understands airport procedures including check-in, security checks, onsite ticket re-booking, and departure and arrival procedures.
Passion for international travel and appreciation for diversity in cultures and experiences.
Understands the value of experiential education and travel for high school students.
Work from one of our gateway airports - Houston George Bush Intercontinental Airport - on departure and arrival days of our student group flights. Schedules will vary each week depending on departure and arrival schedules.
Rustic Pathways is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If an applicant needs reasonable accommodation when applying for this position, please email firstname.lastname@example.org.